How to download and install Online Security consumer products

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Summary

The install methods for Online Security consumer software products, such as LiveSafe or Total Protection, vary depending on the device to which you are installing. Follow the steps below to download and install a Online Security consumer security product on your device.

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What type of device do you want to install to?

NOTE: Click to expand the relevant section below. Each section contains the install steps and a helpful video.

Download and install to PC or Mac

First-time install to a PC or Mac

Use these steps on the PC or Mac you want to install to:

Step 2: Start the installation

1. Select:
• The type of device that you want to install to.
• The Online Security software you want to install.
2. Click Download.
3. Read and accept the License Agreement.
4. Make a note of the serial number shown. You might be prompted for it later.
TIP: Keep the browser window open so that the serial number is always visible.
5. Follow the instructions to install your Online Security software.

If the install to your Windows PC fails, you might need to run the Pre-Install tool. See the Related Information section for more details.

Install to a PC or Mac from a different device

Use these steps to install your Online Security product on a secondary computer, such as your child's PC or Mac, from your primary PC or Mac. For example, you can send an installation link from your main computer, and have your child click the link to complete the installation on their computer.

Step 1: On the primary computer where you want to start the process

1. Go to home.Online Security.com.
2. Click My Account
3. Click Sign In.
4. Type:
• The email address for your Online Security account.
• The password for your Online Security account.
5. Click Log in.

Step 2: Send a download link to the secondary computer

1. Hover your mouse over My Account.
2. Click Subscriptions
3. Click Add Device next to the product that you want to install.
4. Select the Windows or Mac device type.
5. Click Send Link, then:
1. Type the email address for an email account on the PC or Mac that you want to install to.
2. Click Send Email.
   An email with a download link is sent to the computer to where you want to install.
• The email address for your Online Security account.
• The password for your Online Security account.
6. Click Log in.

Step 3: On the secondary computer

1. Open the email application.
2. Open the email from Online Security.
3. Click the download link in the email.
4. Follow the prompts to complete the installation.

If the install to your Windows PC fails, you might need to run the Pre-Install tool. See the Related Information section for more details.

Repeat install to a PC or Mac

After your first installation, you can install your Online Security software on another PC or Mac, as long as you have enough unused licenses. You can also reinstall your Online Security software on your PC or Mac:

Step 1: Log on to the Online Security website

1. Go to home.Online Security.com on the computer you want to protect.
2. Click My Account.
3. Click Sign In.
4. Type:
   
   • The email address for your Online Security account.
   • Thepassword for your Online Security account.
     
5. Click Log in.

Step 2: Start the installation

1. Hover your mouse over My Account.
2. Click Subscriptions.
3. Click Add Device next to your Online Security subscription.
4. Select the device type.
5. Click Download.
6. Select the Online Security product you want to install, and then click Download again.
   NOTE: If you want to reinstall to a different computer:
   
   1. Click Send Link.
   2. Type the email address of the other computer to where you want to install.
   3. Click Send Email. An email with a download link is sent to the computer you want to install to.
   4. Log on to the other computer.
   5. Open the email application.
   6. Open the email from .
   7. Click the download link in the email.
      

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• The email address for your Online Security account.
• The password for your Online Security account.
• Click Log in.

Step 3: Complete the installation

1. Read and accept the Online Security License Agreement.
2. Make a note of the serial number shown. You might be prompted for it later
TIP: Keep the browser window open so the serial number is always visible.
3. Click Download.
4. Double-click to run the setup file.
5. Follow the instructions to install your Online Security software.

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If the install to your Windows PC fails, you might need to run the Pre-Install tool. See the Related Information section for more details.